- Whether the dongle is for Déjà Vu X or Déjà Vu X2.
- The type of license you are using (Standard, Professional or Workgroup)
- Your serial number (if you are using Déjà Vu X): you will find it by accessing the menu option Help>Evaluation Code
- The number written on your dongle
If you have the dongle, send it to ATRIL at the following address:
Atril Language Engineering SL
Calle Monte Cervino 5
28290 Las Rozas, Madrid
If the dongle is still covered by the 5 year warranty it will be replaced free of charge. Otherwise, you will have to purchase a replacement.
While you wait for the replacement to arrive, you will be given a temporary activation code so that you can continue working.