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Unable to start Déjà Vu after Windows update

The updates seem to change the System Locale to match the default Windows language. If the new Locale does not support accented characters, the Jet Engine will not be able to access any files that contain such letters in their path or file names.

Updates for both Windows 10 and Windows 7 have been released that affect the Jet Database Engine. These updates can make it impossible for Déjà Vu to read the Settings Filenote if the path to this file contains accented letters (which the default path does). If you have been affected after installing one of these updates, you may find that using Déjà Vu is no longer possible because, as soon as you try to run it, you see error messages like this:

Engine.mMain.Main line: 60 
10: Unable to open the Settings file in C:\ProgramData\ATRIL\Déjà Vu X3\Settings.dvset"

Or:

Engine.Setting.Class_Initialize Line 13235
10: Unable to create the Settings file in C:\ProgramData\ATRIL\Déjà Vu X2\Setting.dvset

The updates that cause this problem are:

Uninstalling the update

Until patches for Déjà Vu X3 and Déjà Vu X2 are released that allow them to work with these updates, the solution to this problem will be to uninstall the updates, and then configure Windows Update not to attempt to install them again. To find out how to do that, click on the version of Windows you are using, below:

Windows 7 Windows 10
   

Removing installed updates

  1. Open the Start menu, type "remove program" and select Uninstall a Program from the list of options.
  2. Click on View installed updates on the left sidebar to display all updates installed on the system. It may take a couple of seconds before the full list is displayed on the screen. Here you find all installed updates listed.
  3. Locate the update KB4034664.
  4. Right-click the update and select Uninstall from the context menu. Confirm that you want to remove the update and wait for the process to complete:
  5. Depending on the update, you may be asked to reboot the PC to complete the process.

Hiding the update

To stop Windows from installing the update automatically:

  1. Open the Start menu, type "Windows Update" and select Windows Update from the list of options:
  2. The Windows Update window will show you if there are updates waiting to be installed. Click on the line that shows how many updates are waiting, to see the pending updates:
  3. Locate the update KB4034664.
  4. Right-click the update and select Hide update from the context menu. Confirm that you want to remove the update and wait for the process to complete:
  5. The update will now be grayed out, and un-selectable.

This will stop Windows Update from trying to install this update again in the future.

How to uninstall an update on Windows 10

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Windows Update.
  4. Click the Update history link:
  5. Click Uninstall updates:
  6. You will now be taken to the Uninstall an update page on Control Panel. Look for the update labelled KB4034674, select it and click the Uninstall.
  7. Click Yes to confirm the uninstall:
  8. Click Restart Now to reboot your computer and complete the task.

Depending on the update you're trying to uninstall, the process may take a few minutes.

Hiding the update

Windows 10 does not allow you to hide updates directly, the way you could in earlier versions of Windows. There is, however, now a tool that you can use to do that.

Here's what the troubleshooter looks like when you download and run it:

And here's the interface for hiding specific updates.

Select update KB4034674 and click Next. Then, complete the rest of the Wizard.

Change the location of the Settings File

Another solution is to change the location of the Settings File. You can move the settings file to another folder (one that only contains ASCII characters in the name, i.e. only English characters), and then have Déjà Vu X3 access the settings file at that location.

To configure Déjà Vu to access the Settings file at a new location, you can do two things:

Change the configuration in Déjà Vu

Close down all the error messages that Déjà Vu gives you, and then change the location of the Settings File using the Options dialog.

Change the configuration in the Registry

You can change the path that Déjà Vu looks for the Settings File in by modifying the appropriate value in the Windows Registry. To do this:

Déjà Vu X2 Déjà Vu X3
   
  1. Make sure Déjà Vu X2 is not running.
  2. Start the Registry Editor.
  3. Find the key: HKEY_CURRENT_USER\Software\ATRIL\Déjà Vu X2
  4. Find the value called: SettingsPath
  5. Right-click on the key and, in the menu that pops up, click on Modify...:
  6. The Edit String dialog will appear. You can type the new path to the Settings File here:
  7. Click OK.
  8. Close the Registry Editor.
  1. Make sure Déjà Vu X3 is not running.
  2. Start the Registry Editor.
  3. Find the key: HKEY_CURRENT_USER\Software\ATRIL\Déjà Vu X3
  4. Right-click on the key and, in the menu that pops up, click on Modify...:
  5. The Edit String dialog will appear. You can type the new path to the Settings File here:
  6. Click OK.
  7. Close the Registry Editor.
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